Our staff is dedicated to providing your company with excellent service and support with the utmost in professionalism and experience. We seek to acquire new customers, provide superior customer satisfaction, and build customer loyalty. Improving our customer service involves making a commitment to learning your needs then developing action plans to implement customer friendly processes. At Able Automation, every company that we come in contact with is the most important customer that we’ll ever have.

At Able Automation we know your time is valuable; if there is a problem with your system, we offer fast response through our help desk and remote management services. We have a toll free telephone number and we will provide you with the cell numbers of our technicians for emergency situations or when you need immediate assistance. If we are unable to solve your problem remotely a technician will be dispatched at your earliest convenience.

Your business drives the services we provide. Streamlining the day-to-day operation of your business is done by methodically investigating your unique needs and proactively implementing solutions to improve your business processes.

In order to help our customers maintain control over user requests and support costs we developed the “Network Management Team” methodology. The methodology forms the basis of an IT partnership between us and our customer. It is designed to give Able technicians the ability to service user requests quickly while working within the guidelines established by the Network Management Team. Our Network Management Team methodology:

• Identifies the chain of command for authorization and supervision
• Identifies the support requirements of the network and users
• Identifies the procedures users are to follow when they require technical support
• Provides a mechanism to prioritize the support requests made by users

Able is fortunate to employ people with enormous energy and a shared vision of the future. They are always pushing for new, better and faster technologies to enhance the performance of the services we provide and to strengthen the relationships with our customers. We firmly believe that our employees hold the key to our success as a company. As such, we are committed to creating a workplace that promotes learning, ingenuity, teamwork, high morals and a strong work ethic.

All of our employees are required to maintain certifications in their area of expertise. We know that a certified staff can provide faster deployments and less system downtime for our customers. Employees who hold certifications bring a more advanced skill set and are able to provide higher levels of service and productivity giving our business a competitive advantage. With continual learning, a growing number of technical certifications, and many years of combined experience, we are confident that we can:

• Improve project deployments
• Increase customer satisfaction
• Lower support costs
• Validate vendor qualifications
• Gain a competitive advantage
• Benefit by investing in our staff
• Increase employee satisfaction
• Objectively benchmark our staff’s talent
• Reward employee expertise
• See the results of our training investment

Able Automation provides a complete portfolio of services tailored to your business and IT needs for today and into the future. We will partner closely with you to help your company design, build, integrate, manage, and evolve an adaptive IT solution that lets you effectively respond to changes in your business:

• LAN/WAN Design, Implementation, and Support
• 24x7 Network Monitoring
• Virus, Spam, and Malware Protection
• Online Data Backups
• Hardware Sales and Repairs
• Software Sales and Service
• Security Development and Auditing
• Disaster Recovery Planning
• Custom Database Programming
• Website Development and Hosting
• New Technology Research and Development

Through rigorous membership requirements Able Automation has formed partnerships with vendors and OEM manufacturers (such as Microsoft) to achieve industry-recognized certifications. These certifications prove our ability to provide the highest level of technical expertise, strategic thinking, and hands-on skills:

• Certified Partners have demonstrated expertise
• Certified Partners have a broad-range of experience
• Certified Partners have direct access to technical support
• Certified Partners offer a real world perspective to your technology strategies

Partnerships and certifications help us to successfully deliver a broad range of IT solutions to our customers.

In order to provide faster, lower cost support, and to better satisfy the needs of our clients with distributed computer environments, Able developed its “Secure Remote Service”. This service uses a hybrid of reliable and economical tools giving our technicians the ability to administer networks remotely from a centralized location. The availability of this service has drastically reduced on-site visits saving clients thousands of dollars in travel expenses and labor costs.

Able Automation focuses on your businesses needs, therefore, costs are directly associated with your businesses requirements. We track all the services we perform so our client will receive detailed billing. We make certain there is no 'grey area'. Everything we do is documented, providing accountability for both ourselves and our client.