Support
  • Contract Staffing
  • Remote or Onsite
  • Emergency Support
  • Technical Support
  • Help Desk Support
  • Service Level Agreements
  • Maintenance Contracts
Desktop Services
  • Setup New Users (Add User Logins to Active Directory)
  • Connect Users to the Local Area Network/Domain
  • Map Users to:
    • File Shares
    • Printer Shares
    • Scanner Shares
  • Diagnose and Repair:
    • Network Connection Issues
    • Email Connection Issues
    • Email Delivery Issues
    • Internet Connection Issues
    • DHCP/DNS/WINS Issues
    • Configure Internet Dial-Up Connections
    • Hard Disk Clean-up (Space Recovery)
    • Hard Disk Defragmentation
    • Install Microsoft Security updates, Service Packs
    • Virus Software Installation and Configuration
    • Virus Detection and Removal
    • Spy-ware/Pop-up Detection and Removal
    • Connect users to Outlook Web Access
    • Configure Microsoft Outlook Email Client
    • Connect users to Web Notes
    • Configure Lotus Notes Email Client
    • Data/File Recovery
    • User Training
Network Services
  • Design and Implementation of:
    • Local Area Networks (LAN)
    • Wide Area Networks (WAN)
    • Virtual Private Networks (VPN)
  • Network Security
  • Network Documentation
  • Roaming User Services:
    • Secure Access (VPN)
    • Docking/Synchronization
  • Design/Installation/Configuration of:
    • Network Switches
    • Network Routers
    • Internet Firewalls
    • Virtual Private Networks (VPN)
  • Network Cable Installation
  • Diagnostic and Repair (Fiber, Cat6, Cat5e)
  • Network Hardware Documentation
  • Projector Installation/Configuration
  • Public Domain Name and DNS Management
Server Services
  • Operating Systems including:
    • MS Windows 2000/2003 Server
    • MS Terminal Server
    • MS Exchange 2000/2003 Server
    • MS ISA Server, RRAS Server
    • MS SQL Server
    • Citrix Server
    • Blackberry Server
    • Novell
    • Linux
  • Hard Disk Utilization, Re-allocation
  • Preventative Maintenance, Cleaning
  • Tape Backup:
    • Diagnostic and Repair
    • Automatic/Manual Backup Creation
 Hardware and Software
  • Sales and Leasing
  • Hardware Repairs and Upgrades
  • Personal Computers
  • Workstations
  • Laptops
  • Servers
  • Software Repairs and Installs
  • Software Licensing and Management
  • Warranty Exchanges for Defective Equipment
  • Rollouts
Printer Services
  • Printer/Copier/Scanner:
    • Installation and Configuration
    • Spool Configuration
    • Software Driver Installation
    • Cleaning, Repairs, and Maintenance