A proven leader in the Canadian valve distribution market decides to outsource their IT requirements and focus strictly on their core business processes.

Problem:

The company had assigned an employee the task of managing both the IT infrastructure and the requests of his customers. They also had an IT outsourcing company to provide support assistance but they were unresponsive and did not provide anything close to an acceptable level of support. IT issues were interfering with his customer deadlines He was not particularly skilled in network infrastructure design or administration The server, software and network equipment was older and overloaded

Solution:

The initial requirement as defined by management was to upgrade and replace the older network infrastructure. We identified the IT Management Team We defined the scope of the network upgrade project We designed and proposed a solution to the IT management team We gather appropriate approvals We implemented the new infrastructure - with no unnecessary downtime. The upgrade encompassed: Installation of a Windows 2003 SBS Server Installation of a Windows 2003 2nd Domain Controller and Terminal Server in application mode Technologies designed reduce the chance of a single point of failure causing a network outage Migrate users and data from a Novell 3.2 to the new Windows environment Migrate Email from Novell GroupWise to the new Exchange 2003 system Implement Thin Client technology to key users in the organization Incorporate VPN technology to connect their two branch offices plus allow roaming users access to the network Incorporated many best IT practices Incorporated many best security practices

The second requirement was to provide ongoing IT support to the company. Here we implemented the following services to support their requirements: Project Manager Telephone Help Desk Support Remote Administration Support On-Site Support New Technology Research and Development And most recently the proactive Able24x7 network monitoring service

Result:

Able is now consistently exceeding the companies IT support requirements and providing the following benefits: Project Manager Telephone Help Desk Support Remote Administration Support Provide programming services to spec and build custom software to meet a specific business need On-Site Support New Technology Research and Development And most recently the proactive Able24x7 network monitoring service